FAQ - Frequently Asked Questions

Frequently Asked Questions

What do we sell?

Cicli Sergio Bianchi specializes in selling quality bicycles, cycling accessories, spare parts, and technical apparel. We offer a wide range of bicycles for every need: vintage bikes, city bikes, mountain bikes, folding bikes, e-bikes, and children's bicycles. We also have a wide selection of accessories, helmets, apparel, and everything cyclists need.

What are your opening hours?

Our store is open:

Monday - Saturday: 9:00 - 13:00 and 15:00 - 19:00

🔧 Do you offer maintenance and repair services?

Yes! Our specialized workshop offers comprehensive maintenance and repair services for all types of bicycles. Our services include:

Regular servicing and routine maintenance
Component repair and replacement
Gear and brake adjustment
Wheel truing
Complete bicycle service
Customization and component upgrades

How often should I have my bike serviced?

For daily use in the city, we recommend a complete service every 6-12 months. Check monthly: tire pressure, chain lubrication, and brake and gear operation.

Is the warranty included with the purchase?

Yes, all new products are covered by the 2-year legal warranty.

How can I contact you?

You can contact us in the following ways:
Phone: +39 055 499385
WhatsApp: +39 055 499385
Email: info@ciclisergiobianchi.it
Address: Via San Gallo, 42 r - Florence
Or come visit us in store during opening hours!

What payment methods do you accept?

We accept cash, credit cards, debit cards, and bank transfers.

Is there a long-term rental service?

Yes, the "Bike4U" service allows students and temporary residents to rent a bicycle and return it when they no longer need it.

Where can I buy vintage bikes?

You’re in the right place! At Cicli Sergio Bianchi, you’ll find a selection of vintage bicycles that combine the charm of retro design with the quality and reliability of modern components

Do you have a self-service repair station?

Yes, we also have a self-service repair station.

🛒 Purchasing and availability

Can I buy online and pick up in store in Florence?

Yes, we offer in-store pickup for all available products.

Are the products shown online also available in store?

Online availability reflects our up-to-date stock. To check immediate in-store availability or ask about products not listed online, contact us directly.

🚚 Shipping and delivery

Do you ship bikes throughout Italy?

Yes, we ship bikes and accessories throughout Italy. Bikes are carefully packaged and shipped partially disassembled, with assembly instructions. For orders outside Italy, contact us for a quote.

How long does it take to receive a bike?

Delivery times vary depending on availability: in-stock products are shipped within 2-3 business days.

Are the bicycles delivered already assembled?

Bicycles purchased at our store are delivered fully assembled and ready to ride.

Bikes ordered online, on the other hand, are shipped partially assembled to ensure maximum safety during transport. Inside the package, you’ll find simple, detailed instructions to make final assembly easy.

If you prefer to receive it ready to ride, you can choose free in-store pickup: the bicycle will be fully assembled and checked by our mechanics

Can I try the bike before buying it?

Absolutely. Visit our showroom in Florence: you can try the displayed models and get personalized advice from our team.

Can I request modifications or customizations to the bike before purchasing?

Yes! We can customize components and accessories to suit your needs. Contact us or visit our store for a free consultation.

Where is the bike’s frame number?

It’s often located under the bottom bracket (pedals) or in the steering area.

How do I park my bike in the city?

Lock your bike by threading the chain through the frame and front wheel, and choose tall posts or suitable bike racks.

How do I clean my bike?

Regular cleaning is important to keep your bike in good condition.

How can I clean my bike chain?

Lubricate the chain at least once a month.

Where can I find spare parts for my bike?

At our store: we have a wide range of spare parts, both original and compatible, for the bikes we sell. You can visit our store, where our knowledgeable staff will be happy to help you find the right part for your bike.

What are the 10 best bike paths in Florence?

Florence has an ever-expanding network of bike paths, ideal for getting around sustainably and discovering the city from a different perspective. Here are 10 recommended routes among the most beautiful, practical, and accessible.

What’s the difference between a city bike and a trekking bike?

A city bike is designed for short urban trips, with an upright riding position, fenders, a rack, and often gears. A trekking bike is more versatile and also suited to mixed off-road and paved routes, with a sportier geometry and wider tires.

Do you have eco-friendly or sustainable bikes?

E-bikes are already a sustainable choice for urban mobility. We also select brands that are mindful of their environmental impact during production.