Why our after-sales service makes the difference

Beyond the sale: a commitment that lasts over time

Buying a quality bicycle is just the beginning of a relationship that lasts years, often decades. The real difference between one shop and another isn't measured only at the moment of purchase, but in everything that comes after: maintenance, advice, assistance, ongoing care. At Cicli Sergio Bianchi , after-sales service isn't an optional extra, but the heart of our philosophy. That's why it truly makes the difference.

  • In-depth knowledge of every bike we sell

Every bike in our shop has been personally selected, tested, and meticulously researched . This means that when you come to us for an adjustment, repair, or advice, we'll discuss your bike with full knowledge of the facts.

We understand the specific features of your model, its strengths, and its compatibility with replacement parts. We don't have to consult manuals or do research: our expertise is immediate, direct, and based on real experience. This translates into faster, more precise, and effective repairs.

  • Scheduled and preventive maintenance

A quality bike requires minimal but consistent maintenance. We don't wait for something to break: we guide you through a preventative maintenance program that extends the life of your bike and prevents costly problems.

After purchase, we'll explain exactly what to check and when: chain lubrication every 100-150 km , weekly tire pressure check, monthly brake and transmission check, and annual complete overhaul. We provide you with a personalized schedule based on your actual use, not generic standards; we'll take care of keeping your bike in tip-top condition.

  • Rapid interventions

We know your bike isn't a hobby, but your daily commute. A breakdown means missing work, missing appointments, and having to resort to expensive and inconvenient solutions. That's why we perform quick and accurate repairs , so you can get back on the bike right away.

  • Original and quality spare parts

When a component needs replacing, we never use cheap or dubious replacement parts. We only use original or equivalent premium brand components , guaranteed to be compatible and long-lasting.

We also maintain a stock of spare parts for all the models we sell, even the older ones. If you bought a bike from us ten years ago, we'll still find the right parts. We won't abandon you when the model goes out of production.

  • Continuous and personalized consultancy

Your needs change over time. Maybe you initially only used your bike for short city trips, now you want to tackle longer routes. Or you've changed jobs and travel different distances. Or you simply want to improve some aspect of your riding experience.

We're always available for personalized advice: which saddle is best for your posture, whether it's worth adding a rack, how to optimize your handlebar position, and which tires to choose for winter. Free consultations , with no obligation to purchase, because our goal is your long-term satisfaction.

  • Upgrades and customizations

A quality bike is an investment that grows with you. Instead of completely replacing it as your needs evolve, you can gradually upgrade it with better or different components.

We'll guide you through upgrades , evaluating costs, benefits, and compatibility together. We'll transform your bike into a unique piece, perfectly tailored to you.

  • Total transparency on costs

No surprises, no hidden costs. Before any work, we provide you with a detailed estimate of time and cost. If any additional issues arise during the repair, we'll contact you before proceeding.

Our price lists are public and accessible: you know exactly how much each type of service costs. Honesty and transparency are non-negotiable values.

Conclusion: a relationship that lasts over time

Our after-sales service makes all the difference because it's built on a simple philosophy: your long-term satisfaction is more important than immediate profit. We prefer having loyal customers for decades rather than one-time sales with no follow-up.

When you buy a bike from Cicli Sergio Bianchi , you're not just buying an object, you're entering into a relationship of trust and mutual care. We're committed to keeping your bike in perfect condition, and you repay us with your loyalty and word of mouth. It's a partnership that lasts, just like the bikes we sell.

Come visit us and discover what it means to have a reliable partner for your cycling mobility. After-sales service isn't an extra: it's our promise.